Automated warehouse / case
Great Minds Think Alike. A Collaboration For a Safer Future.
When a customer told us they wanted a new type of Safe Escape Lock, we listened – and created it together. Sometimes, when everything falls into place, a new innovation might be right before your eyes.
“The idea for the new Safe Escape Lock came up when we had a meeting with our customer’s engineers about a year ago,” said Erik van der Meer, Troax Holland. They told us; »We want a special lock including a safety switch to secure logistics units within automated warehouses«. And together with the Troax Research and Development team, this journey could begin. A project group was set up, and after a while, the new Safe Escape Lock could be presented. This is a well thought-out solution, created mainly with automated warehouses in mind. And now, after a period of research, design, development, and quality testing, it’s available and introduced to the market. The new lock has been presented briefly to the customer, and their reactions were very enthusiastic.
“We believe in working close with our customers, as it will lead to more creative innovations, taking all of us forward”
From Innovation to Installation
The cooperation between Troax and the customer – a large European pallet rack manufacturer – has been going on for some years now, and after a couple of meetings we became their partner. “This is a keyword. To us, being a partner is somewhat different from being a traditional supplier. We are selling a small part of all the products needed in these large projects. But the products we deliver are about safety and they need to be taken seriously,” said van der Meer. “We try to be a total supplier, both in terms of a high service-level and being a partner. We take over a lot of work from them, because when you are partners, you help each other. Also, we focus on innovations, and along with the Safe Escape Lock we have worked out various solutions to increase the speed of installation.”