PERSONAL DATA POLICY
how we handle your information
Your privacy is important to Troax. This Personal Data Policy gives you information about how we treat your personal information when you visit our website, use our forms, visit our social media, subscribe to our newsletter, or register in our CRM system. Personal data is all information that you can be identified by or photos of you.
Personal data that are being processed
We save your contact information in our CRM system when you fill in our forms on troax.com and when you provide your contact information to us in person. We also save your contact information when you sign up for Configura Light.
Marketing by e-mail
If you give your consent, we use your contact information in order to send you information about Troax, our products, safety information or changes to this Personal Data Policy. The legal basis for processing your e-mail address for this purpose is your consent. You can withdraw your consent at any time by using the link at the bottom of our newsletters. The legal basis for processing this data for marketing purposes is our legitimate interest in sending e-mails only to those who have given their consent.
Service and support
When you have contact with our staff via email, phone, online or in person, we collect personal information, for example. name, postal address, phone number, e-mail address and other contact information. If you are one of our customers, we will register your purchases in order to provide relevant service and support. The legal basis for processing this information for these purposes is Troax legitimate interest in providing quality service and support. The legal basis for processing these data in our CRM and ordering systems is our legitimate interest in providing service. You may, at any time, resume your consent regarding data stored in our systems.
Service providers who process your personal information
Troax uses third-party services such as MailChimp and DataValidation when sending newsletters by e-mail. MailChimp tracks the activities associated with this email, for example, if they were opened, if the recipients clicked links in the email and if the site was visited after clicking on those links. We use this data to analyze how much commitment our email provides. DataValidation is a service that validates e-mail addresses before an e-mail is sent to sort out errors. You can withdraw your consent at any time by using the link at the bottom of our emails. The legal basis for processing this data for marketing purposes is our legitimate interest in sending e-mails only to those who have given their consent.
When you register for our Configura Light program, an account will be created using the contact details you provided in our form at troax.com. This information is required for you as a customer to get the software license. Contact information is also registered with Configura Sverige AB. Your contact information will be deleted when you are no longer an active user.
We may disclose your personal information to others if we have your valid consent to do so, in order to comply with a valid court order, court order, court order, legal process or other legal obligation to enforce any of our terms or conditions or to the extent necessary to seek legal remedies or defend legal requirements. We may also transfer your personal data to a subsidiary or third party in the event of reorganization, co-operation, sale, joint venture, transfer, transfer or other divestment of all or part of Troax's business, assets or shares, including - without limitation - in connection with bankruptcy or similar proceedings, provided that the organization to which we transfer personal data is not permitted to process your personal information in any manner other than those stated in this Personal Data Policy without notifying you of this and, if required by applicable laws, obtain your consent.
Transfers of personal data
Troax.com and cookies
The legal basis for processing this analytical information is our legitimate interest in understanding how our customers interact with our products and websites so that we can improve the user experience and features of these.
Google Analytics is used to track site statistics and users' demographics, interests, and behaviour on our website. We also use Google Search Console to better understand how our visitors find our website and to improve our search engine optimization. Google Tag Manager is used to understand the behaviour of the website's visitors and is a tool for making the site user-friendly.
Troax website also uses Hotjar web analytics. Hotjar helps us measure and evaluate behaviour on the website, such as mouse clicks, mouse movements, keystrokes (excluding personal information), browsing activity, and visited pages, as well as what actions have been taken on the site.
Persons under 16 years of age
Our website doesn’t target individuals under the age of 16, and we require that persons under the age of 16 don’t provide personal information to Troax. If it comes to our knowledge that we collect personal data about a person under 16, we take action to remove the information as soon as possible.
We like to use images for marketing purposes on our website, in our social media or in printed material. A photograph of a person is counted as personal data and we need your consent to publish images of you. At exhibitions and events, you are informed as a visitor that we take photos and if you don’t want to be photographed inform our staff. When it comes to other types of photography, you will be asked before shooting. You can withdraw your consent at any time, and then we delete the images, cropping or editing so you won’t be included in the photo.
Updates to the Personal Data Policy
In order to exercise your rights or if you have any questions about our processing of your personal information, please contact the personal data officer at the following address: or Troax Group AB, Box 89, 335 04 HILLERSTORP, SWEDEN. Please enter your full name and social security number. Please note that you must write a request for information regarding your personal information.
If you have complaints regarding our processing of your personal information, you may submit a complaint to the appropriate regulatory authority. You can find more information about the local authorities at the following link: https://ec.europa.eu/info/policies/justice-and-fundamental-rights_en