HOW WE HANDLE YOUR INFORMATION
Your privacy is important to Troax. This Personal Data Policy outlines how we treat your personal information when you visit our website, use our forms, interact on social media, subscribe to our newsletter, or register in our CRM system. Personal data includes all information that identifies you or relates to photos of you.
PERSONAL DATA THAT ARE BEING PROCESSED
We store your contact information in our CRM system when you complete forms on troax.com or provide your contact details directly to us in person.
MARKETING BY E-MAIL
With your consent, we use your contact details to send you updates about Troax, our products, safety information, or changes to this Personal Data Policy. The legal basis for processing your email for marketing purposes is your consent, which you may withdraw at any time via the unsubscribe link in our emails.
SERVICE AND SUPPORT
When you contact Troax via email, phone, online, or in person, we collect personal information such as your name, postal address, phone number, and email address. If you’re a customer, we also register your purchases to offer relevant support. The legal basis for processing this data is our legitimate interest in providing high-quality service and support.
SERVICE PROVIDERS WHO PROCESS YOUR PERSONAL INFORMATION
Troax may collaborate with third-party service providers to process your personal data. These providers help us analyze engagement with our emails and ensure our communication remains effective. We share only the necessary data and use trusted providers who meet strict privacy requirements. You can opt-out of communications at any time by using the link in our emails.
TRANSFERS OF PERSONAL DATA
As a global company, Troax may transfer your personal data to Troax entities in other countries. For EU/EEA residents, personal data is processed by Troax AB. All Troax companies must comply with this Personal Data Policy.
TROAX.COM AND COOKIES
We use third-party analytics services to track site usage and improve your experience on Troax.com. Information such as IP addresses, geographic location, and browsing behavior is collected through cookies and other tools. You can manage cookie settings in your browser or, if required, through our website.
ANALYSIS SERVICES
We use analytics tools like Google Analytics and Hotjar to track website performance and user behavior. These services help us understand visitor interactions, improve user experience, and optimize the site for our users.
SOCIAL MEDIA
Our website includes social media features that may collect information about your use of the site. We encourage you to review the privacy policies of the social media platforms you engage with, as they will govern how your data is processed.
PERSONS UNDER 16 YEARS OF AGE
Troax’s website is not intended for individuals under the age of 16. If we discover that we have collected personal information from anyone under 16, we will delete it as soon as possible.
PHOTOS
We occasionally use photographs for marketing purposes. These images are considered personal data, and we will always seek your consent before using photos of you. If you prefer not to be photographed at events or exhibitions, simply inform our staff. You can withdraw your consent at any time, and we will remove or edit the image accordingly.
UPDATES TO THE PERSONAL DATA POLICY
Troax may update this Personal Data Policy as we introduce new products or services, expand our offerings, or adapt to new legal or technological developments. The latest version of the policy will always be available on our website, and we will notify you of any significant changes.
YOUR RIGHTS
To exercise your rights regarding your personal information or if you have any questions about how we process your data, please contact our data officer at Troax Group AB, Box 89, 335 04 HILLERSTORP, SWEDEN. Include your full name and social security number for reference.
COMPLAINTS
If you are dissatisfied with our processing of your personal data, you have the right to submit a complaint to the appropriate regulatory authority.
https://ec.europa.eu/info/policies/justice-and-fundamental-rights_en